Designed to Last
Life Floor is engineered specifically for aquatic environments. Our warranty is designed to provide our customers with the best coverage to keep facilities running and guest experiences positive.
WARRANTY
The chart below explains our material and installation warranty coverages, which is dependent on tile thickness, installation type, and extreme conditions. Life Floor is responsible for our material warranty and Certified Installers are responsible for their installation warranties. Some Certified Life Floor Installers may offer installation warranties longer than one year, but they all must offer a minimum of one year.
If you have a Life Floor project that is already installed, register your warranty here to receive product updates and follow-ups from our team.
Excerpt from Life Floor’s Terms and Conditions of Sale
SECTION 7. EXPRESS LIMITED WARRANTY.
Life Floor warrants all 7/8” and 3/8” thick Life Floor tiles to be free of defect in workmanship or materials for a term of five (5) years from the date of delivery of the Products (the “Warranty Period”). Life Floor warrants all 3/16” thick Life Floor tile orders for a term of two (2) years from the date of delivery of the Products (the “Warranty Period”). Life Floor requires Certified Installers to warrant all installation services they provide to be free of defects in workmanship and adhesion for a term of at least one (1) year from the date of completion of the installation of the Products (the “Warranty Period”). If an installation warranty occurs during the Warranty Period it will be the responsibility of the Installer to repair or replace the tiles. Life Floor does not warranty installation services. Limitations to the warranty period include areas of extreme traffic and extreme chemical exposure. Extreme traffic defined by areas with annual traffic of 250,000 users or greater. Extreme chemical exposure defined as water chemistry used on the product with more than 28 days cumulative time in a 365 day period outside of the “ideal” set in ANSI/APSP/ICC-11 2019 Water Quality Standards. Life Floor warrants all Products in areas of extreme traffic and extreme chemical exposure for a term of two (2) years from the date of delivery of the Products if installed by a Certified Installation Partner for a minimum of one (1) year from the date of delivery of the Products otherwise. Color variation is normal due to our proprietary manufacturing process. The texture of the tiles is directional and, unless otherwise specified, are installed with a randomized texture direction. This will result in the appearance of directional shading as the light source will reflect off the texture differently. This and other color changes that do not affect functionality are not considered a manufacturing defect and are not covered by the warranty. Prior to installation, tiles should be inspected to ensure the colors do not deviate significantly (e.g. a Delta E (DE) of 2.0 or greater). Life Floor warrants products that are either seconds, overstock, or obsolete product for a period up to one (1) year. The Customer shall notify Life Floor in writing within thirty (30) days of the discovery of a defect causing the Products to be noncompliant with this express warranty. Any such notice must be received during the Warranty Period in order to be valid.
If Life Floor, after testing or performing an on-site audit which may include, but is not limited to, evaluating chemical logs and/or maintenance practices, determines that there is a defect causing the Products to be noncompliant with this express warranty during the Warranty Period, Life Floor’s sole responsibility under this express warranty shall be either to repair or replace, at Life Floor’s option and expense, any such defective Product. Life Floor’s express warranty herein set forth is expressly conditioned upon the proper maintenance, care, and use of the Products. Improper maintenance, care, and/or use of the Products will invalidate the warranty including failure to follow the Life Floor Recommended Cleaning Process. See Life Floor Owner’s Manual for further limitations on use.